Tuesday, September 4, 2012

Comcast, Why Is It Never Easy?

I've asked Comcast to fix a little problem with my service.  I think the email is fairly easy to understand.  Let's see what happens.




Posted by at

3 comments:

  1. ComcastMelissaSeptember 5, 2012 at 11:46 AM

    Hi Cameron.

    I'm sorry for any frustrations we've caused. I'm unable to see your screen shots well, but I'd like to see your concerns are addressed. Please forward me a copy of the email you sent along with the screen shots. Our team is here to help if you need us.

    Kind Regards,
    Melissa Mendoza
    Digital Media Specialist
    National Customer Operations
    We_Can_Help@comcast.com
    @ComcastMelissa
    +Melissa Mendoza

    ReplyDelete
  2. NewsCamSeptember 5, 2012 at 2:53 PM

    Thanks for your response. I should have mentioned to click on the screen shots to enlarge the docs. In any case, the problem has since been resolved as explained in my most recent post.

    ReplyDelete
  3. AnonymousNovember 22, 2012 at 3:30 PM

    Hah, all this is on ongoing "Ball of Confusion"! Have you gotten one of the "audit letters" where they tell you they haven't been charging you enough? Check out my writings on this stuff at http://dailydocket.blogspot.com/2012/01/i-cancelled-all-comcast-tv-service.html
    and http://dailydocket.blogspot.com/2011/01/memphis-comcast-price-increase.html
    They even sent me an audit letter this week telling me they haven't been charging me for my modem, when I bought one months ago. I also shed some light on this Blast Plus mess in one of their forums when I went to the trouble to figure it out. I told a nice young lady on the phone that she gets paid for dealing with their mistakes, but *I* don't.

    P.S. Nice seeing you at Buster's Tuesday.

    ReplyDelete

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